Questions before you book?
Here are the answers to the questions that matter most before your first AurPur service.
How do estimates work?
Tell us the service, approximate size, condition, ZIP and relevant add-ons. Straightforward jobs can follow the automated quote path; unusual scopes may require a quick review.
Can I pay online?
Yes. AurPur uses Stripe for secure online payment. Raw card details are not stored by the AurPur website.
Do you offer recurring cleaning?
Yes. Recurring Care™ can support weekly, biweekly and every-four-weeks service for qualified homes and available schedules.
Do you clean offices?
Yes. Workplace Care™ starts with site qualification and a written proposal.
What if my home needs extra attention?
Condition affects quote confidence. Heavy buildup or unusual scope can move the request to Manual Review so pricing is accurate and service expectations are clear.
Do you promise an exact arrival time?
AurPur uses arrival windows rather than overpromising exact times. This helps protect service quality and realistic routing.
Where does AurPur serve?
AurPur serves Chesapeake and the Hampton Roads area, with serviceability confirmed during the estimate process.
Can I manage my account online?
Yes. The My AurPur Account area is designed for payment history, booking history, Stripe Customer Portal access and recurring-service authorization.
Professional cleaning, made simple.
Tell us about your space and AurPur will guide you to the right next step.