AurPur Policies

Cancellation & Rescheduling Policy

Last updated: August 30, 2026

Customer changes

Please contact AurPur as early as possible if you need to cancel or reschedule. Repeated late changes, same-day cancellations, failed access, or no-shows may result in a fee or require a new deposit before another appointment is reserved.

Arrival windows

An arrival window is the period in which the team is expected to arrive; it is not the duration of the cleaning. Traffic, prior jobs, access issues, and operational conditions can affect arrival time. AurPur will communicate material delays when practicable.

AurPur changes

If AurPur must reschedule because of staffing, weather, safety, vehicle, access, or other operational issues, we will contact the customer and offer a new available time. Any prepaid amount for a service AurPur cannot provide will be handled according to the applicable payment arrangement and law.

Recurring service

Recurring customers may request a pause, reschedule, or cancellation. Frequency-based pricing may change if the actual cadence changes.